Special Message from Emblem Health concerning COVID Charges for PPE

By October 28, 2020 News

Members  who participate with EmblemHealth should not charge for provider expenses for COVID-19 – PPE, masks, gowns, gloves, etc.  The information below lets members know how to report it to Emblem if they need help getting money back from providers.


Thank you for choosing EmblemHealth.

We want to make sure you know that health care professionals who participate with EmblemHealth should not charge you for COVID-19-related provider expenses. These expenses include sanitizing exam rooms and using personal protective equipment (PPE) such as masks, gowns, and gloves. You are not responsible for these types of expenses.

If you received a bill from a participating doctor or dentist in excess of your normal copayment, deductible, and/or coinsurance and paid for COVID-19 provider expenses like PPE, you are entitled to a reimbursement from your health care provider. If you are having trouble getting your money back from a participating doctor or dentist, please let us know as soon as you receive this letter. We will work with your health care provider to help you get your money back. Here’s how you can let us know:

  • Call us at 866-274-0060, Monday to Friday, 8 a.m. to 6 p.m. Have your member ID card ready.
  • Or, send us a message by signing in to our secure member portal on com.

If you have questions about this letter, please call us at 866-274-0060. Our hours are 8 a.m. to 6 p.m., Monday through Friday. A Customer Service representative will be happy to help you.

We’re committed to supporting you.


Karen Moran

Senior Vice President, Commercial Product and Strategy